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Forrester Research Stories - Page 56

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Is your customer experience strategy reaching expectations?
Customer Relationship Management

Is your customer experience strategy reaching expectations?

Why are customer experience efforts not living up to expectations? NICE believes a lack of customer interaction visibility may be the answer.

By Sara Barker • 3 min read • Tue, 26th Jul 2016
ManageEngine ticks all the right boxes in customer satisfaction report
Customer Relationship Management

ManageEngine ticks all the right boxes in customer satisfaction report

ManageEngine has earned the highest score possible for customer satisfaction in privileged identity management.

By Sam Worthington • 2 min read • Thu, 21st Jul 2016
Bendigo & Adelaide Bank's secret customer service weapon? Qualtrics
Customer Relationship Management

Bendigo & Adelaide Bank's secret customer service weapon? Qualtrics

Bendigo and Adelaide Bank has secured the #1 ranking in its customer experience brand in Australia. Its secret weapon? Qualtrics is the key.

By Sara Barker • 3 min read • Thu, 30th Jun 2016
Adobe shines in Forrester's enterprise marketing reports
Marketing Technologies

Adobe shines in Forrester's enterprise marketing reports

Adobe hailed as leader in Forrester's enterprise marketing suite, setting a benchmark in experience-led customer engagement.

By Shannon Williams • 2 min read • Thu, 2nd Jun 2016
Forrester Wave report champions Emarsys as strong performer in B2C marketing
Data Analytics

Forrester Wave report champions Emarsys as strong performer in B2C marketing

The 'Forrester Wave Cross-Channel Campaign Management, Q2 2016 Report' has highlighted some of the best-performing B2C cloud marketing providers.

By Sara Barker • 2 min read • Thu, 2nd Jun 2016
LogMeIn expands omni-channel customer engagement
Customer Relationship Management

LogMeIn expands omni-channel customer engagement

LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.

By Ashton Young • 3 min read • Mon, 30th May 2016
Dell leading the pack in identity management and governance
Network Infrastructure

Dell leading the pack in identity management and governance

Dell's One Identity Manager has garnered leader status in the latest Forrester Wave for identity management and governance. So who else made the cut?.

By Heather Wright • 2 min read • Mon, 30th May 2016
Acronis scores 100% in study by independent research firm
Unified Communications

Acronis scores 100% in study by independent research firm

Forrester Research recently conducted a study on 10 of the main Enterprise File Sync and Share (EFSS) platform providers.

By Ashton Young • 2 min read • Tue, 24th May 2016
Demand for cloud-hosted PaaS solutions on the rise
Platform-as-a-Service

Demand for cloud-hosted PaaS solutions on the rise

Cloud-hosted Platform-as-a-Service solutions are becoming more popular as modern developers who work with B2B eCommerce solutions favour them.

By Catherine Knowles • 4 min read • Thu, 19th May 2016
New SMS channel launched by Zendesk
Unified Communications

New SMS channel launched by Zendesk

A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.

By Ashton Young • 2 min read • Fri, 13th May 2016
Managing cyber risk top priority, but challenges remain
Risk & Compliance

Managing cyber risk top priority, but challenges remain

80% of companies in Asia Pacific lack sufficient vulnerability management capabilities, according to a survey by Tenable Network Security.

By Catherine Knowles • 3 min read • Wed, 11th May 2016
Palo Alto is winning the malware analysis game
Malware

Palo Alto is winning the malware analysis game

Palo Alto Networks' WildFire tops Forrester's automated malware analysis, defining the future of cyber defence strategies.

By Catherine Knowles • 2 min read • Mon, 2nd May 2016
Fighting bank fraud and improving the customer experience: Can they work together?
Public Cloud

Fighting bank fraud and improving the customer experience: Can they work together?

Decreasing the risk of bank fraud and improving the customer experience are both based on knowing the customer - can they work together?.

By Ian Selbie • 5 min read • Wed, 27th Apr 2016
Customer is North Star in digital transformation, but don't forget the rest
Digital Transformation

Customer is North Star in digital transformation, but don't forget the rest

Customer experience is front and centre in digital transformation, but there are plenty of other things to consider in the 'long and slow' process.

By Heather Wright • 3 min read • Thu, 21st Apr 2016
HID Global rolls out new offerings for the mobile enterprise
Physical Security

HID Global rolls out new offerings for the mobile enterprise

HID Global unveils new mobile solutions, enhancing digital identity and access control in the enterprise sphere.

By Catherine Knowles • 4 min read • Mon, 18th Apr 2016
Payment tech firm aims turned credit card declines into revenue
eCommerce

Payment tech firm aims turned credit card declines into revenue

Adyen launches RevenueAccelerate, an automated tool to increase credit card approval rates, aiming to turn failed transactions into revenue.

By Shannon Williams • 2 min read • Fri, 15th Apr 2016
What can you do to mitigate the risk of the cloud?
Firewalls

What can you do to mitigate the risk of the cloud?

ANZ businesses face security risks in the cloud, but can mitigate them through a range of measures, according to Fortinet's Gary Gardiner.

By Catherine Knowles • 6 min read • Fri, 8th Apr 2016
The benefits of moving your business to 802.11ac wave 2
Network Infrastructure

The benefits of moving your business to 802.11ac wave 2

Businesses have been forced to decide whether to stick with the current 802.11 protocol standard or wait for new ones to be released.

By Ashton Young • 3 min read • Mon, 21st Mar 2016